Wise Wolf Therapeutics / Terapiapalvelut Viisas susi Oy

This Privacy Policy describes how we collect, use, store and protect your personal data in compliance with the EU General Data Protection Regulation (GDPR) and Finnish healthcare legislation.

1. Data Controller

Name: Wise Wolf Therapeutics / Terapiapalvelut Viisas susi Oy

Business ID (Y-tunnus): 3515705-9
Therapist & Data Controller: Oskari Ventilä, Licensed Psychotherapist
Email: terapiapalvelut@viisassusi.fi
Phone: +358 45 7834 6640
Address: Flexio Therapy Center, Tampere & Online
Hämeenkatu 29 A 1
33200 Tampere

2. What Personal Data We Collect

We may collect and process the following types of personal data:

a) Client Information

• Full name

• Contact details (email, phone number, address)

• Personal identity number (for Kela clients)

• Session bookings and history

• Invoicing and payment details

b) Health Information

• Notes and information relevant to therapeutic care (as required by law)

• Referrals and correspondence with Kela or other health professionals (when applicable)

• Self-assessment forms or documentation voluntarily submitted by the client

c) Technical Data (Website)

• IP address and browser type (if using cookies or analytics)

• Messages sent via contact form or booking platform

3. Purpose and Legal Basis for Processing

We process your personal data for the following purposes:

• To provide psychotherapy and related services

• To maintain legally required medical records (according to Finnish healthcare laws)

• To communicate with you regarding appointments or service updates

• To fulfill legal obligations to Kela or other health authorities (where applicable)

• For invoicing and accounting purposes

• To ensure the safe and secure operation of our website and online systems

Legal basis for processing:

• Consent (for voluntary contact or use of online forms)

• Contractual necessity (for service delivery)

• Legal obligation (e.g., health recordkeeping, accounting)

• Legitimate interest (e.g., practice management, service quality)

4. How Long We Store Your Data

• Therapy records: stored for 12 years after the end of treatment, in accordance with Finnish law.

• Booking and contact details: kept for the duration of your service relationship or until no longer needed.

• Email communications and invoices: retained according to accounting laws (usually 6–10 years).

After these periods, data is securely deleted or anonymized.

5. Who Has Access to Your Data

Your data is handled confidentially and will never be sold or shared for marketing purposes. Data access is strictly limited to:

• The therapist (Oskari Ventilä)

• Electronic health records/booking platform provider (Brightlife Oy, business ID: 3252835-2),

  with a DPA contract (Data Processing Agreement)

• Accounting firm (Tampereen kiinteistökirjanpito Oy, business ID: 0946557-6), with a DPA

  contract (Data Processing Agreement)

• Finnish health authorities (only if legally required, e.g. Valvira or Kela audits)

All parties are bound by confidentiality and data protection agreements.

6. Your Rights

As a data subject under GDPR, you have the right to:

• Access the personal data we hold about you

• Correct inaccurate or outdated information

• Request erasure (where applicable, except when data retention is required by law)

• Limit or object to certain types of processing

• Withdraw your consent (for voluntary data, not mandatory health records)

• File a complaint with the Finnish Data Protection Authority (Tietosuojavaltuutettu)

To exercise your rights, contact us at:
📧 terapiapalvelut@viisassusi.fi
📞 +358 45 7834 6640

7. Data Security

We take appropriate technical and organizational measures to ensure your data is protected:

• Client data required by law are securely stored in EHR (Electronic Health Record by Brightlife)

• Digital services (e.g., booking, email, cloud storage) use trusted, secure, and GDPR-compliant platforms

• Devices are password-protected and regularly updated

• Access is restricted and monitored to maintain confidentiality

8. Cookies and Website Use

Our website may use basic cookies to improve functionality or security. No marketing or behavioral tracking cookies are used. You can adjust your browser settings to control cookie usage.

9. Updates to This Policy

This Privacy Policy may be updated to reflect changes in the law or our practices. The latest version will always be available on our website.

Contact

For all data protection inquiries or concerns, please contact:

Wise Wolf Therapeutics / Terapiapalvelut Viisas susi Oy
📧 terapiapalvelut@viisassusi.fi
📞 +358 45 7834 6640
📍 Flexio Therapy Center
Hämeenkatu 29 A 1
33200 Tampere